Jawbone JAMBOX (Grey Hex)
On 8 October 2011, I received the speakers, Bluetooth Jawbone JAMBOX is a gift that my husband bought me for 6 October 2011 from Amazon, is a good product with good sound clarity. I was very impressed with the range of the speaker and although I can not hear the few things left to be desired. But I have a problem in that it does not seem to hold a charge.
I support the jaw by e-mail (the form on their website) November 29, 2011 for assistance. Unlike many other support services, seem to represent a real and not just read your mail. The scan for keywords and returns a response. But when we got to the point that the RMA is to support informed me that they do. "Out of stock" and can not promise that they would like to have a spare in stock. They said I could send my unit but I can not tell when I get a replacement. Maybe I was not given during the 4-6 weeks, 2-3 months.
But at the same time, I was told they were sold out and can do without it for the exact model of the site, have indicated that they are "in stock. A" so that the claim was a lie out of the ring, when I did out a support representative gave no explanation for the discrepancy. But instead he said they were still out of stock. He introduced me to the next. "Check in with them" periodically to see if it is available. I ask that the warrant stated that if they are able to offer a refund from the replacement or repair does not appear to be available. Surprisingly, they refused this option.
I feel very much like an attempt to gain the respect of the guarantee by the consumer / o prevent this is to discourage the exercise of the guarantee. At best, I wonder if they are not. "Out of Stock" of a replacement as new units are not guaranteed to be replaced or re-renovated recently,
and not limited to re-everything, do not believe in the spirit of the guarantee to postpone the repayment I also think that this is against the spirit if not the text itself guarantee agency to refuse to change in any way when the unit failed in less than 60 days after purchase. Finally, I think it's more of a sense of why it's customers with a $ 200 so that the paper now that it is to them to keep in touch with you from time to look at the warranty. honored. Sure, I was fortunate to have many problems that require warranty service my other electronic devices, but I have never engaged in this type of Shenanigan.
That's how you spend money with them again and I suggest others do the same. It may be a legal right in the jaw to handle requests for this type of warranty. But I think it shows a willingness to stand behind the quality of the product, including the lack of care of their customers when a sale is completed. For special situations, I was basically out of luck. I'm back in front of the window (30 days) to return to the Amazon. I'm not the only one housed in a battery problem and I would not be surprised if it were part of one of the reasons. "Out of stock" on the unit. Buy at your own risk, as you may or may not ever be able to get the Jawbone to honor their guarantee.
